▼What kind of company operates this site?

This site is operated by Treasure Factory, the largest reuse company in Japan with approximately 200 physical stores in Japan. Please check About Us for more information about our company.

▼Are the items listed new?

Items being sold on this site are not new items, but reused items (used items). These items are handled and sold at Treasure Factory stores in Japan.

▼Is the product in clean condition?

All of our products are used. Therefore, there may be scratches, stains, etc. Please understand that they are used items. Please check the condition of the item carefully before purchasing.

▼Can I return the product?

We do not accept returns or exchanges for used items. Please see our Refund policy for details.

▼What happens if an item that is also sold in the store is sold in the store?

The items listed on ArchiveFactory are also sold at our stores in Japan, so please note that your order may be out of stock depending on the timing of the update. Please understand this in advance.

▼Are all the accessories included with the product when it was new?

If an accessory is indicated on the item detail page, the accessory will be included.

▼Is it possible to negotiate a lower price?

We do not accept discounts or savings on items. (We also do not offer discounts for multiple purchases.)

▼Are there any holidays?

Online orders are accepted 24 hours a day, except for irregular maintenance times, but some shipping operations may be closed during the year-end and New Year holidays.

▼When will my order be shipped?

Orders placed Monday-Friday (excluding holidays) will be shipped within 5-7 business days after credit card authorization and confirmation.
*We will ship as soon as possible. The earliest we can ship is 2-3 business days.

We cannot ship on Saturdays, Sundays, national holidays, and year-end and New Year's holidays. Orders received on Saturdays, Sundays, national holidays, and New Year's holidays will be shipped on the next business day.
Please see our Shipping Policy for details.

▼Who is your shipping carrier?

Treasure Factory ships internationally via DHL.

▼Can I change my payment method?

Payment methods cannot be changed after an order has been completed.

▼Are customs duties included in the product price?

The price of the goods does not include customs duties. Depending on your country, you may be required to pay import fees, duties, or value-added taxes (VAT). Failure to pay duties, taxes, or fees will result in the package being abandoned and abandoned orders (including fees) are non-refundable.

▼Is wrapping available?

Gift wrapping is not available.

▼Can you ship the name of the item as a gift?

Please note that we cannot ship as a gift.

▼Are there any countries you cannot ship to?

We can only ship to the countries listed in our Shipping Policy. Please refer to the Shipping Policy for details.